How can I cancel all or part of my order?
Please contact us at firstname.lastname@example.org, to cancel your order in part or in whole.
Provided your merchandise has not been despatched, we will halt processing of your order and refund your credit card account. Should your merchandise have already left our warehouse, we will provide you with the necessary information for returning the item(s) to us for refund.
Can I return an item and, if so, will I have to pay for postage?
We guarantee the quality of all products purchased from our bookshop. If you are not completely satisfied with your purchase, you may return the item, in its original condition, within 14 days of receipt of your package for a full refund of the purchase price. If the return is due to an error on our part, we will gladly compensate you for the returns postage within a week of processing the return.
How do I return an item?
If you would like to return an item, please contact our Customer Services Department at email@example.com.
How long will my return take to be processed?
We endeavour to process returns within one week of receipt. Be sure to include your order number in any correspondence so that we can process your refund as quickly as possible for you.
How will I receive my refund?
The account of the credit card used for the original purchase will be credited back the amount of that purchase, less postage and packing if returned past 30 days from receipt of your package (unless we’ve made an error).
What if I have not received my refund?
If you do not receive credit for your return within four weeks (six weeks for items travelling overseas), please notify us at firstname.lastname@example.org